Refund policy

BLACK ARMOR FILMS – European B2B Online Store
Last updated: October 19, 2026

1. Seller and Contact Information

This Returns & Refunds Policy applies to purchases made through www.blackarmorfilms.com.

BLACK ARMOR FILMS operates exclusively as a business-to-business (B2B) online store for approved business customers.

Seller and return address:

wraphics Werbetechnik
Aarauerstrasse 21
5734 Reinach AG
Switzerland

Email: info@blackarmorfilms.com

For questions concerning returns, damaged goods or refunds, please contact us by email or through the contact form on our website.

2. No Statutory Consumer Right of Withdrawal

BLACK ARMOR FILMS supplies products exclusively to business customers purchasing goods for commercial or professional purposes.

The statutory consumer right of withdrawal, including the 14-day withdrawal period applicable to certain consumer distance sales, does not apply to these B2B transactions.

Orders cannot be cancelled after contractual acceptance without our prior agreement.

3. Returns of Non-Defective Products

Returns of correctly delivered, non-defective products are not automatically accepted.

Such returns require our prior written approval.

Customers wishing to request a return must contact us before sending any products back.

We reserve the right to decline voluntary returns or agree on individual return conditions.

Any applicable return shipping costs, handling charges or deductions will be communicated before the return is authorised.

4. Conditions for Authorised Returns

Where a voluntary return has been approved, products must be returned in accordance with the agreed conditions.

Unless otherwise agreed, products should be:

  • Unused and undamaged

  • Complete, including supplied accessories

  • In their original packaging where reasonably possible

  • Securely packaged for international transportation

Film rolls that have been cut, installed, used or otherwise modified may be excluded from voluntary returns.

Any exceptions must be expressly agreed in advance.

These conditions do not restrict applicable statutory rights relating to defective or incorrectly delivered goods.

5. Defective, Damaged or Incorrectly Delivered Goods

If products arrive defective, damaged or incorrectly delivered, customers should contact us promptly.

Please provide:

  • Order number

  • Description of the issue

  • Photographs of the products and packaging, where available

  • Relevant product information or batch numbers, where applicable

Business customers must comply with applicable statutory inspection and notification obligations.

Where a defect or incorrect delivery is established, the available remedies are determined by applicable law and the relevant contractual agreements.

Return costs for justified defect claims will be handled in accordance with the applicable legal obligations.

6. Return Shipping and Customs Procedures

Return address:

wraphics Werbetechnik
Aarauerstrasse 21
5734 Reinach AG
Switzerland

Customers must contact us before returning products to obtain the appropriate return instructions.

For returns from the European Union to Switzerland, the required customs documentation must be completed accurately.

Shipments should be clearly identified as returned goods where applicable.

Any return-related customs procedures, duties, taxes or processing charges will be handled according to the reason for the return, applicable law and the agreed return conditions.

For voluntary returns of non-defective goods, the customer generally bears the agreed return shipping costs and applicable return-related charges.

7. Refunds

Refunds are issued where required by applicable law or where a return or cancellation has been expressly approved.

For authorised voluntary returns, the refund amount and any agreed deductions will be communicated according to the applicable return conditions.

Refunds will generally be made using the original payment method unless otherwise agreed.

Refund processing begins after the applicable return conditions have been fulfilled and, where relevant, the returned goods have been received and inspected.

8. Professional Products and Installation

BLACK ARMOR FILMS supplies professional automotive window films, paint protection films (PPF), installation tools and related accessories.

Customers are responsible for observing the applicable product specifications, installation instructions and technical requirements.

Products that have been incorrectly installed, improperly handled or used outside their intended application may not qualify for voluntary returns.

Applicable statutory rights relating to defects existing at the time of delivery remain unaffected.

9. Statutory Rights

Nothing in this policy excludes or restricts mandatory statutory rights or remedies that cannot legally be excluded.

Claims relating to defective or incorrectly delivered goods remain subject to the applicable statutory provisions and contractual terms.

10. Contact

wraphics Werbetechnik
Operator of BLACK ARMOR FILMS
Aarauerstrasse 21
5734 Reinach AG
Switzerland

Email: info@blackarmorfilms.com
Website: www.blackarmorfilms.com