Shipping policy

BLACK ARMOR FILMS – European B2B Online Store
Last updated: October 19, 2026

1. Shipping Origin and Destinations

All orders are dispatched from Switzerland by wraphics Werbetechnik, the operator of BLACK ARMOR FILMS.

Our online store is intended exclusively for approved business customers (B2B).

We currently deliver to selected European Union countries, including Germany, Austria, France and Italy. Available shipping destinations are displayed during checkout.

2. Shipping Providers

Orders are currently shipped primarily through Swiss Post – PostPac International.

We reserve the right to use another suitable shipping provider depending on the destination, parcel dimensions and shipping requirements.

3. Shipping Costs

Shipping costs are calculated according to the order and delivery destination and are displayed during checkout before the purchase is completed.

Any applicable free shipping offers will be clearly indicated in the online store.

Shipping charges displayed during checkout do not include import VAT, customs duties or customs clearance fees unless expressly stated otherwise.

4. Delivery Times

Delivery times depend on product availability, destination country, shipping provider and customs clearance procedures.

Estimated delivery times are provided where available.

International deliveries may be delayed due to customs inspections, public holidays, incomplete customs information or other circumstances beyond our reasonable control.

Any agreed binding delivery dates and applicable mandatory legal obligations remain unaffected.

5. Customs Duties, Import VAT and Clearance Fees

All products are dispatched from Switzerland, which is outside the European Union.

Unless expressly agreed otherwise, deliveries are arranged under DAP (Delivered at Place – Incoterms® 2020) terms to the specified delivery address.

Under DAP, the business customer, as the recipient and generally the importer of the goods, is responsible for:

  • Import VAT charged by the destination country

  • Any applicable customs duties

  • Customs clearance and handling fees

  • Providing any required import identification details, including an EORI number where applicable

These import charges are not included in the product prices or standard shipping charges and are not collected during checkout unless expressly stated otherwise.

Import charges may be collected or invoiced separately by the postal operator, customs authorities or another authorised service provider.

For certain shipments, destinations or customer categories, special customs procedures may require import charges to be handled by the sender or another designated party.

Where such procedures apply, the applicable conditions and charges will be communicated in accordance with legal requirements.

Customers are responsible for checking the import requirements applicable to their business and destination country.

6. Customs Documentation

We prepare the shipping and customs documentation required for international deliveries based on the order information provided.

Business customers must provide accurate and complete delivery, company and contact information, together with any additional information reasonably required for customs clearance.

Incorrect or incomplete information may result in delivery delays, additional charges or unsuccessful delivery attempts.

Any additional costs arising from incorrect information provided by the customer may be charged to the customer to the extent permitted by applicable law.

7. Tracking

Where tracking is available, customers receive shipment tracking information after dispatch.

Tracking updates are provided by the relevant shipping provider.

8. Damaged or Missing Shipments

If an order arrives visibly damaged, customers should document the damage and notify the delivery provider where appropriate.

Please also contact us as soon as reasonably possible if an order arrives damaged, is incomplete or does not arrive within the expected delivery period.

Email: info@blackarmorfilms.com

Please include the order number, a description of the issue and, where available, photographs of the packaging and affected products.

Applicable statutory rights and contractual remedies remain unaffected.

9. Returns

BLACK ARMOR FILMS operates exclusively as a B2B online store for approved business customers.

Returns, cancellations, defective products and refunds are governed by our separate Withdrawal & Returns Policy and the applicable contractual and statutory provisions.

10. Contact

wraphics Werbetechnik
Operator of BLACK ARMOR FILMS
Aarauerstrasse 21
5734 Reinach AG
Switzerland

Email: info@blackarmorfilms.com
Website: www.blackarmorfilms.com